Terms and Conditions – Ghost Mail International

Last updated: 1st April 2026

These Terms and Conditions apply to all services supplied by Ghost Mail Limited through this website and any other website, brand, or trading style operated by or on behalf of Ghost Mail Limited, unless a site-specific version states otherwise.

1. About Us

Ghost Mail Limited is a company registered in England and Wales under company number 11432238.

Registered Office: 61 Bridge Street, Kington, Herefordshire, HR5 3DJ

In these Terms, “we”, “us”, and “our” mean Ghost Mail Limited. “You” and “your” mean the person or organisation buying or using our services.

2. Important Regulatory Information

Authorised Corporate Service Provider (ACSP)

Ghost Mail Limited is an Authorised Corporate Service Provider (ACSP) under the Companies House regime and is subject to the Economic Crime and Corporate Transparency Act 2023, the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, and related UK legislation.

As an ACSP and regulated service provider, we are legally required to carry out identity verification, risk assessment, ongoing monitoring, and compliance checks before and during the provision of address, mail handling, company, and related business services.

We may decline, suspend, restrict, or terminate services where regulatory or compliance requirements are not met.

3. Contract Formation

A contract is formed when we accept your order.

We may accept, refuse, delay, suspend, restrict, or terminate any order or service where:

we cannot complete required identity or compliance checks;
information provided is incomplete, false, misleading, or inconsistent;
payment is overdue, reversed, disputed, or fails;
the requested service would breach law, regulation, postal or carrier rules, or our policies;
our address is being used without permission or outside the scope of the service purchased; or
we reasonably believe that providing the service would create legal, regulatory, reputational, fraud, or operational risk.

4. Business and Consumer Purchases

Some services are intended for businesses and some may be offered to individuals for personal use.

If you buy a service for a company, partnership, sole trade, trust, charity, association, online selling activity, property activity, investment activity, intended business, side business, or any other business-related purpose, you agree that you are buying in the course of business.

If you buy a service genuinely for your private personal use and not for any business purpose, you may be treated as a consumer.

We may ask for evidence of whether you are buying as a business or consumer. We may rely on the purpose of the service, the account details supplied, and how the service is used.

5. Service Commencement

Unless we agree otherwise in writing, a service starts when we do one or more of the following:

create your account;
allocate an address, mailbox, suite, unit, or reference;
set up the service in our systems;
begin onboarding, verification, or compliance review;
begin processing a filing, verification, or company service; or
make the service available for your use.

For address services, the service starts once the address is allocated and made available to you.

For identity verification, filing, and related processing services, the service starts once we begin reviewing information, requesting information, carrying out checks, or taking steps to perform the service.

6. Mandatory Identity Verification

In accordance with anti-money laundering legislation, Companies House requirements, and our internal compliance procedures, we must verify identity before and during the provision of certain services.

Acceptable identity documentation may be required for:

every client;
every director;
every Person with Significant Control (PSC) or beneficial owner;
any authorised user or representative;
any individual for whom mail is forwarded, released, collected, scanned, or otherwise handled; and
any person acting on behalf of a company, organisation, or trust.

We may require, without limitation:

photo ID, such as a passport or driving licence;
proof of residential address dated within the last 3 months;
a selfie photograph, liveness check, video selfie, or biometric step;
certified or notarised documents in higher-risk or exceptional cases; and
additional information or supporting documents where standard checks are inconclusive or risk factors apply.

Ghost Mail Limited uses TrustID, a certified Digital Identity Service Provider and Digital Verification Service, to conduct identity verification for clients, directors, PSCs, authorised persons, and individuals acting on behalf of companies or other organisations.

TrustID may carry out document authentication, biometric checks, liveness testing, sanctions screening, PEP screening, and electronic address verification where applicable. By purchasing a service from us, you agree that your identity may be verified using TrustID or another approved provider’s systems and processes.

We may also carry out a soft credit or electronic identity search where reasonably necessary for identity verification and compliance purposes.

No services will be fully provided until:

full payment has been received for all requested and required services; and
valid and up-to-date identification has been received and approved for every relevant person on the account.

If identity verification is not completed to our satisfaction, or if verification is failed, inconclusive, inconsistent, suspicious, or otherwise unsatisfactory, we may:

refuse to activate the service;
suspend or restrict the service;
refuse to release, collect, forward, scan, or otherwise handle mail;
terminate the service;
return items to sender;
decline renewal; and
refuse any refund to the extent allowed by law and these Terms.

We may require updated identification from time to time, including on renewal or as part of an annual or periodic review.

We are not obliged to disclose the detailed internal reasoning behind our compliance decisions.

7. Use of Our Address

Our addresses may be used only for the exact service purchased and only for lawful purposes.

Depending on the service purchased, permitted use may include:

legitimate business correspondence;
statutory correspondence from Companies House and HMRC;
registered office use;
director’s service address use;
PSC correspondence address use;
company secretary, partner, guarantor, or similar service-address use where specifically permitted; and
personal mailing address use, but only where expressly purchased as a personal service.

Our address services are generally priced per name and/or per company, as stated on the relevant service description. Additional businesses, trading names, or individuals may require additional services or fees.

8. Address Integrity, Database Control, and Unauthorised Use

All addresses provided by Ghost Mail Limited are shared commercial service addresses and remain under the sole control, management, and authority of Ghost Mail Limited.

Any right to use our address is limited strictly to the service purchased, the period purchased, and the specific purpose for which that service is supplied. Nothing in these Terms creates any tenancy, lease, proprietary interest, or right of occupation in any address operated by us.

8.1 Permitted Use

You may use our address only for the specific service purchased and only in a lawful, accurate, and non-misleading manner.

8.2 Strictly Prohibited Use

You must not use our address:

as a residential address;
on a driving licence as if you live there;
to register a vehicle as if it is kept there;
for electoral registration unless lawfully entitled and we have expressly agreed in writing;
for MLR registration unless we expressly agree in writing;
in any way that suggests physical occupation of the premises;
for any person, company, or activity not covered by the service purchased;
after the service has expired, been suspended, or terminated; or
in any way that is false, misleading, deceptive, or unlawful.

8.3 Royal Mail, PAF, Postcode Finder, and Third-Party Database Restrictions

You must not, under any circumstances, attempt to alter, amend, create, submit, or register entries relating to our address in any official or third-party address database.

This includes, but is not limited to:

Royal Mail Postcode Address File (PAF) and Royal Mail Postcode Finder;
credit reference agency databases;
government or public-sector address systems;
mapping, logistics, and delivery platforms; and
identity verification or address validation systems.

Prohibited actions include, without limitation:

adding your name or company name to an address listing;
creating alternative or modified versions of the address;
registering suites, units, occupiers, or sub-addresses without our prior written consent; and
representing yourself or your business as an occupier of the premises.

Ghost Mail Limited retains exclusive control over how its addresses are recorded and displayed in all address systems. For the avoidance of doubt, the fact that your name or company may appear at our address on Companies House or another permitted register does not give you any right to modify or register the address in Royal Mail, PAF, Postcode Finder, or any other address database.

8.4 Unauthorised Use

Use of our address without an active service, without payment, or outside the scope of the service purchased constitutes unauthorised use.

This includes, without limitation:

continued use after termination or expiry;
use without the appropriate service having been purchased;
use by undeclared individuals, businesses, or trading names; and
use in any external database or listing system without our permission.

8.5 Authority to Take Corrective Action

By purchasing or using any service that involves our address, you irrevocably authorise Ghost Mail Limited, for the limited purpose of protecting, correcting, or removing use of our address, to prepare, submit, support, or correspond in relation to filings, notices, objections, applications, and corrective actions with Companies House and other relevant bodies where reasonably necessary.

This includes, without limitation:

correcting or removing our address from Companies House records;
objecting to or disputing unauthorised use of our address;
notifying Royal Mail or other database operators of unauthorised listings;
notifying HMRC or other authorities where appropriate; and
requesting that an address be changed away from our address, including to the Companies House default address or, where appropriate and lawfully available to us, the home address of the relevant person.

We are not obliged to give prior notice before taking any such action where we reasonably consider it necessary to protect our position, maintain an accurate public record, comply with legal or regulatory obligations, or prevent misuse of our address.

8.6 Material Breach and Consequences

Any breach of this section constitutes a material breach of these Terms and may result in any one or more of the following, without limitation:

immediate suspension or termination of services without notice;
refusal to handle, release, forward, or process mail;
return of mail to sender;
destruction or disposal of mail in accordance with these Terms;
notification to Companies House, HMRC, Royal Mail, DVLA, credit agencies, or other relevant authorities or third parties;
recovery of our administrative, legal, and third-party costs incurred in rectifying the misuse; and
legal action where appropriate.

Where services are suspended or terminated as a result of breach of this section, no refund will be due and all outstanding fees remain payable.

9. Mail Handling, Storage, and Inspection

9.1 Scope of Mail Handling

We provide mail handling and forwarding services only within the scope of the service purchased.

We will take reasonable care in handling items delivered to our address. However, we do not guarantee delivery times, completeness, or condition of items delivered by third parties, including postal operators and couriers.

Unless your service description says otherwise:

we may hold mail for a limited period only;
we do not provide free long-term storage;
we may charge handling, storage, scanning, disposal, courier, collection, packaging, and postage fees; and
forwarding and release of mail may be conditional on cleared funds and completed compliance checks.

9.2 Holding Period and Storage

Mail received for your account will normally be held for up to 14 days free of charge, unless:

your account is inactive, unpaid, unverified, or non-compliant;
the item is a parcel, oversized item, or high-volume item;
the item is for an unsubscribed or unauthorised service; or
we have agreed a different arrangement with you in writing.

Parcels and larger items may be held for a shorter period due to space and operational constraints. Storage charges may apply to parcels from receipt or after a short grace period, depending on the item and the service purchased.

If you require us to hold mail or parcels for longer than the standard holding period, this must be agreed in advance. Storage fees may apply.

After the applicable holding period expires, we may, at our discretion:

return items to sender;
destroy or securely dispose of items; or
otherwise deal with items as we consider appropriate.

Mail received for unsubscribed, unpaid, inactive, or unauthorised services may be held only briefly to allow the correct service to be purchased or renewed, after which it may be returned, destroyed, or disposed of.

Where a recipient cannot be identified, we may hold the item for up to 14 days and then return, destroy, or dispose of it if it remains unclaimed.

9.3 Opening and Inspection of Mail or Parcels

We will not normally open your mail or parcels unless:

you have requested us to do so;
it is part of the service you have purchased, such as scan and email; or
we reasonably consider it necessary for operational, legal, customs, safety, or compliance reasons.

We reserve the right to open, inspect, and handle any mail or parcel received at our address where we reasonably consider this necessary. This includes, without limitation:

suspected prohibited, restricted, or dangerous items, including controlled substances;
identifying the intended recipient where unclear;
identifying what an item contains;
confirming contents for forwarding, customs declarations, or carrier requirements;
verifying compliance with these Terms or applicable law;
where our address is being used without permission or outside the scope of a valid service;
where an item is damaged, leaking, insecure, or needs repackaging; or
where required by law, regulation, postal operator, or courier.

We may also open and inspect items before forwarding in order to accurately declare contents and value to postal operators, couriers, HM Customs, or overseas customs authorities.

Where we identify items that are prohibited, unlawful, unsafe, high-risk, or otherwise non-compliant, we may refuse to handle or forward them, return them to sender, destroy or dispose of them, or report them to the relevant authorities.

By using our services or our address, whether paid for or otherwise, you expressly agree to this section.

9.4 Large Parcels and Unusual Items

If you expect to receive large, bulky, heavy, high-value, fragile, or unusual items, you must tell us in advance and obtain our agreement before delivery.

We may require at least 24 hours’ notice for large parcels. We may refuse items that exceed our stated operational limits or that we have not agreed to accept.

Unless we agree otherwise, we may refuse items exceeding:

1000mm in any direction without prior notice; or
2 metres in any dimension and/or 25kg in weight.

Storage fees may apply immediately or after a short grace period for large parcels.

9.5 Insurance

Mail and parcels are not insured by us unless we expressly agree otherwise in writing.

If you require insurance, you must tell us before forwarding. Insurance may be arranged at additional cost, if available.

We are not liable for loss of or damage to items in transit handled by third-party postal operators or couriers except to the extent required by law.

Clients arranging their own shipping are responsible for their own insurance.

10. Scope of Service

We provide mailing address, mail forwarding, registered office, director’s service address, PSC address, company filing, identity verification, telephone, and related support services only as expressly stated in the relevant service description.

If you have changed your residential address and require your personal residential mail redirected, you must use the Royal Mail Redirection Service or another appropriate lawful service. Our services are not residential redirection services.

11. Registered Office, Director’s Service Address, PSC, and Related Companies House Services

11.1 Registered Office Service

A registered office service allows a company to use our address as its registered office for the period purchased.

Unless a product page says otherwise:

the service is sold for a fixed term of 12 months;
monthly payment options may still be subject to a minimum 12-month commitment; and
if the company stops using our address before the end of the paid term, no pro-rata refund is given.

Statutory mail from HMRC and Companies House may be opened, scanned, and emailed by default where that forms part of the service.

Any non-statutory mail may be returned to sender unless a separate active mailing address service has also been purchased.

11.2 Director’s Service Address

A director’s service address service allows a named director to use our address as their service address on the public register for the period purchased.

Unless a separate mailing address service has also been purchased, only statutory mail may be handled under that service.

The service is charged per director, per company, for the period purchased.

11.3 PSC and Similar Persons

A PSC, secretary, partner, guarantor, member, or similar person may only use our address where the appropriate live service has been purchased.

Where no separate price is listed, we may charge the same fee as for a director’s service address or other comparable service.

11.4 Unauthorised Companies House Use

If any company or individual uses our address on Companies House without a current live service in place, or outside the scope of the service purchased, we may:

invoice the relevant annual or current service fee;
refuse to provide mail handling;
make or support corrective filings;
notify Companies House that our address is being used without authority; and
request or support the removal or correction of our address from the public record.

This may result in the address being changed away from our address, including to the Companies House default address or, where appropriate, to the home address of the person concerned.

11.5 Authority for Companies House Filings

By purchasing or using any registered office, director’s service address, PSC address, or similar Companies House-related service from us, you authorise us to prepare, submit, support, or correspond in relation to filings, applications, objections, notices, and corrective action at Companies House where reasonably necessary to provide the service, manage your account, correct the public record, or remove unauthorised use of our address.

Nothing in this clause obliges us to make any filing unless we choose to do so or have separately agreed to do so.

12. Trusts and Higher-Risk or Regulated Arrangements

Before we provide any service to a trust or other regulated structure, we may require proof of registration or other compliance documents, including proof of registration with the Trust Registration Service where applicable.

If required information is not provided, we may refuse or terminate the service and make any report required by law.

13. Filing and Administration Fees

We may charge administration and filing fees for work including:

changing a registered office address;
changing director or PSC details;
confirmation statements;
dormant accounts;
forms, objections, withdrawals, RP07-related work, and corrective filings; and
other Companies House or related filings.

Applicable filing fees, Companies House fees, disbursements, and exceptional-work charges are extra unless expressly included.

14. Mail Forwarding, Scanning, Storage, Disposal, and Related Fees

Mail forwarding, scanning, disposal, collection, storage, courier, packaging, and related fees are charged as shown on the relevant product page, service description, quote, invoice, or renewal notice.

Unless otherwise stated:

Royal Mail forwarding is charged at the applicable Royal Mail rate multiplied by 2, plus packaging and any applicable handling fee;
a minimum forwarding charge applies, being the current Large Letter up to 100g rate multiplied by 2;
if we arrange a courier, courier costs and our handling fee apply;
if you arrange your own courier, our handling fee still applies;
low-user services may carry an additional per-item handling fee for each item forwarded or collected;
scanning is charged per side of paper containing content, with higher rates permitted for bound, unusual, or manual scanning; and
disposal fees may apply to items not forwarded, returned, or collected.

We do not provide credit for forwarding. Forwarding charges must normally be paid in advance.

We may ask you to maintain a deposit for forwarding and handling costs.

15. Telephone, Call Forwarding, and Call Answering Services

If you buy a telephone, call forwarding, or call answering service:

the number remains our property unless we expressly agree otherwise;
you receive a licence to use the number while the service is active and paid for;
the service may be suspended if fees, usage charges, or extra costs are unpaid; and
call forwarding charges, message fees, and other variable costs are payable by you.

Forwarding may be free only to the extent stated in the service description. Where forwarding generates charges, those charges are payable by you. Additional charges may arise if the destination phone is taken overseas.

You must tell us if you intend to use a forwarded destination overseas. We may require a deposit or insist on changing the service to an alternative arrangement, such as call answering.

Call answering messages and voicemail forwarding may be charged per message, and monthly service fees may also apply.

If you stop using a number, it may be reallocated and may not be available again.

16. Fees, Deposits, and Payment

All fees are shown on the relevant website, quote, product page, invoice, or renewal notice.

Unless stated otherwise:

prices are exclusive of VAT where VAT applies;
payment is due in advance;
variable charges such as postage, courier, packaging, scanning, storage, message fees, Companies House fees, and other third-party charges are extra; and
deposits may be required and may be applied against fees or costs owed by you.

We may require clients to maintain a deposit or set up direct debit where appropriate.

We may change prices for:

new orders;
renewals;
variable pass-through costs such as postage and courier rates; and
optional extras, exceptional work, or non-standard work.

We will not change the fixed price of a prepaid fixed term already purchased, except where the change results directly from tax, law, or mandatory third-party charges outside our control.

17. Renewals and Minimum Terms

Unless stated otherwise, annual services renew for the same or nearest equivalent term unless ended in accordance with these Terms.

Some monthly-paid services may have a minimum term. If a product page states a minimum term, you remain liable for charges for that minimum term even if you stop using the service earlier.

You must remove our address from all uses by the end of the service period unless the service is renewed.

18. Consumer Cancellation Rights

This clause applies only if you are a genuine consumer.

If the law gives you a right to cancel within 14 days, you may exercise that right unless an exception applies.

If you ask us to begin providing the service during the cooling-off period, and you acknowledge that this affects your cancellation rights, then:

if the service is fully performed within the cooling-off period, you may lose the right to cancel; and
if the service is partly performed, we may deduct a proportionate amount for work done up to cancellation.

For address and onboarding services, work may include account creation, address allocation, compliance checks, identity verification, system setup, administration, and other preparatory work.

If you cancel after work has started, we may deduct a reasonable amount for the services already provided, to the extent permitted by law.

Nothing in this clause removes any rights you have that cannot legally be excluded.

19. Business Services, Refunds, and No Pro-Rata Refunds

This clause applies to business purchases.

Business services are non-refundable once provision has started.

For business services:

there is no statutory cooling-off period;
no pro-rata refund is given if you stop using the service before the end of the term purchased; and
any refund or credit is entirely at our discretion unless required by law.

If we agree to a discretionary refund, we may deduct a reasonable administration fee and our genuine costs, including onboarding, verification, account setup, system provisioning, regulatory record-keeping, audit logging, filing work, and staff time.

Unused postage or scanning deposits may, at our discretion, be refunded or transferred to a similar service, less a reasonable administration fee where stated on the relevant service description or invoice.

If an account has been refunded and closed, we may charge an account re-opening fee before any replacement or new service is provided.

20. Non-Refundable Processed Services

Unless we expressly state otherwise on the relevant product page, the following services are non-refundable once ordered or once processing has started:

director identity verification services;
Companies House filing services;
confirmation statements;
accounts filing;
registered office and director’s service address services once created; and
AML, KYC, onboarding, and compliance services once work has started.

This applies whether the service completes successfully, fails because of customer delay or non-compliance, or cannot proceed because the required information was not supplied.

21. Suspension and Termination

We may suspend or terminate some or all services immediately if:

you breach these Terms;
payment is overdue;
identity or compliance requirements are not met;
the service creates legal, regulatory, reputational, or operational risk;
our address is used without authority;
we suspect fraud, criminal conduct, misuse, or prohibited activity; or
we are unable to contact you using the details held on your account.

You may terminate a service by giving the notice stated on the product page or invoice, subject to any minimum term and subject to all outstanding fees being paid.

Termination or expiry does not:

remove fees already due;
require us to provide a refund unless required by law;
allow continued use of our address; or
prevent us from recovering debts or taking corrective action.

22. What Happens When a Service Ends

When a service ends, you must immediately stop using our address and remove it from:

Companies House and other public registers;
websites, social media, invoices, stationery, marketplaces, and directories; and
banks, suppliers, customers, and counterparties.

If you do not do this promptly, we may take reasonable steps to protect our business, including:

making corrective filings;
notifying Companies House, HMRC, counterparties, or other authorities where appropriate; and
seeking to have the address changed away from our address, including to the Companies House default address or, where appropriate, to your home address.

Mail received after termination may be returned, destroyed, disposed of, or handled only on payment of additional fees, at our discretion.

23. Unpaid Invoices, Debt Recovery, and Chargebacks

If any invoice remains unpaid, we may:

suspend services;
stop forwarding or releasing mail;
apply deposits against the amount owed;
charge statutory interest and compensation where allowed by law;
pass the debt to a debt collection agency or legal advisers; and
recover our reasonable enforcement costs where allowed by law.

If payment remains unpaid after a reasonable period, we may pursue debt recovery or court action.

If you initiate a chargeback or payment reversal:

the related service may be suspended immediately;
the disputed amount becomes due unless and until the chargeback is resolved in your favour;
we may charge a reasonable administration fee and any third-party payment processing fees we incur, to the extent permitted by law; and
we may stop use of our address and take corrective action, including Companies House filings or applications to remove or challenge the use of our address.

24. Limitations of Liability

Nothing in these Terms excludes or limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any other liability that cannot legally be excluded or limited.

Subject to the above:

we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or reputational loss;
we are not liable for loss caused by inaccurate instructions, customer delay, incomplete information, third-party carriers, postal services, couriers, regulators, banks, telecoms failures, website outages, or events outside our reasonable control;
mail and parcels handled by us are handled subject to the risks inherent in third-party delivery networks;
we do not insure customer goods unless we expressly agree in writing; and
our total liability in connection with any service is limited to the total fees paid by you for that service in the 12 months before the event giving rise to the claim, or, if lower, the specific fee paid for the affected service period.

25. Business Indemnity

If you are buying in the course of business, you will indemnify us against losses, costs, claims, fines, liabilities, and expenses arising from:

your breach of these Terms;
unlawful or misleading use of our address;
goods or mail sent to us on your behalf;
your failure to remove our address after expiry or termination; and
inaccurate or misleading information supplied by you.

26. Intellectual Property

All website content, branding, logos, text, photographs, and designs on our sites remain our property or that of our licensors unless stated otherwise.

You may not copy, publish, or reuse them except as allowed by law or with our written permission.

27. Website Use

We try to keep our websites accurate and available, but we do not guarantee uninterrupted access or that all content is always error-free.

Website content is provided for general information only and does not amount to legal, tax, regulatory, or financial advice.

28. Privacy and Data Protection

This website is owned and operated by Ghost Mail Limited. We are registered with the Information Commissioner’s Office and are supervised for anti-money laundering purposes as required by law.

We process personal data in accordance with applicable data protection law, including the Data Protection Act 2018 and the UK General Data Protection Regulation. We collect, use, store, and share personal data only to the extent reasonably necessary to provide services, carry out identity verification and compliance checks, process payments, communicate with clients, recover debts, protect our business, and comply with legal obligations.

We may share personal data with identity verification providers, payment providers, postal or courier providers, accountants, legal advisers, debt recovery providers, regulators, law enforcement, or other authorities where reasonably necessary or required by law.

We do not store customers’ payment card details. Card payments are processed through secure third-party payment providers.

Client account and compliance information may be retained for the period required by law or reasonably necessary for regulatory, tax, audit, fraud prevention, or legal purposes.

Your use of our services is also governed by our Privacy Notice and AML / Identity Verification Notice where published.

29. Changes to These Terms

We may update these Terms from time to time.

The version in force at the time of your order applies to that order, except where:

we are required by law to change terms during the contract; or
the change relates to future renewals, new services, variable third-party charges, or operational updates and we give reasonable notice where appropriate.

30. Notices

You may send notices to us at customerservice@ghostmail.co.uk or by post to our registered office.

We may send notices to the email, postal address, or other contact details held on your account. You must keep your contact details up to date.

31. General

If any part of these Terms is unenforceable, the rest remains in force.

A delay in enforcing our rights does not waive them.

No third party has any right to enforce these Terms except as expressly stated.

32. Governing Law and Jurisdiction

These Terms are governed by the law of England and Wales.

If you are a business, the courts of England and Wales have exclusive jurisdiction.

If you are a consumer, you may have the benefit of any mandatory rights to bring claims in another part of the UK where the law allows.